Roles, responsabilities and situations faced by supervisor [Rolurile, responsabilitatile si situatiile intampinate de supervizor] | Bianca VLASA
Abstract: Supervision is a dinamic proces which includes changes, acquisitions which have as a result the improving of work conditions, the rise of eficiency, the satisfactions of the employees and the avoiding of professional exhaustion. Nowadays, supervisors are permanently challenged with continuous transformations. The success criteria of the leaders is no longer their capacity to manage teams and unexpected situations, but their real capacity to anticipate and guide their actions. A supervisor does not have the power to fire or hire employees, but he can recommend this to the superior level of management. However, the supervisor can have the following roles: guide, mentor, attorney (for organisation), atorney (for employees). One of the supervisor’s responsabilities is the organisation of the department, but he also has to revise employee’s needs, to set performance standards, to ensure that employees follow the politics, the confidentiality and the procedures of the organisation. Although the purpose to help the employee become efficient seems simple, it can become a frustrating experience. One study about stress factors among supervisors revealed that they confrunt with two kind of problems: their status and the pressure at the work place which affects their performance.
Keywords: supervisor, roles, responsability, resistance, support.
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